The Indian Insurance industry is a flourishing one which has several national and international players who compete for excellence. With several reforms and policy regulations, the Indian insurance sector has witnessed tremendous growth in the recent past.
India having around 17% of the world’s population is a largely untapped market. Nearly 80% of the Indian population being without a life, health and non – life insurance, a growing number of insurance companies are now emerging in the Indian insurance sector. With the opening up of the economy, several international leaders in the insurance sector are trying to venture into the India insurance industry.
The growth in the insurance industry directly impacts the reinsurance industry. Reinsurance providers are basically companies that provide insurance cover to insurance companies so as to cover their risk. With the growth in the amount of insurance products sold by the insurance companies their risk component goes on increasing. So as to cover this risk, companies resort to reinsurance. Thus the reinsurance market is all growing at a rapid pace.
The growth of the Reinsurance industry in India is coupled with a number of challenges. Challenges faced by the reinsurance industry include shrinking margins, increasing competition etc. In order to meet the challenges, reinsurance companies across the globe have begun leveraging heavily on their information and communication technologies.
Reinsurance firms are using enterprise management solutions to increase productivity, save on expenses, to obtain higher customer satisfaction, thereby resulting into customer retention and to improve sales performance.
General Insurance Corporation of India (GIC Re) is the sole reinsurance company in the domestic reinsurance market in India with more than three decades of experience in the Re-Insurance business. GIC is headquartered in Mumbai.
In India, GIC provide reinsurance to the direct insurance company as it is the sole reinsurer in the market of domestic reinsurance. It is one of the leaders in the facultative placements and domestic companies’ treaty programmes.
OBJECTIVES FOR ENTERPRISE RESOURCE PLANNING SYSTEM 企業資源規劃系統的目標
The key objectives for initiating ERP implementation were as follows:啟動企業資源規劃實施的主要目標如下
So as to retain leadership position in the national (Indian) reinsurance market.以便在國家（印度）再保險市場保持領先地位。
The intention of emerging as the leader of reinsurance in the Afro – Asian markets.成為亞非市場再保險領導者的意圖。
To obtain an integrated view of all business transactions. 獲取所有業務事務的集成視圖。
MAJOR BUSINESS CHALLENGES FACED BY GIC RE GIC RE面臨的主要業務挑戰
The change in focus of the organization to being customer-centricity created a number of issues for the company.組織重心向以客戶為中心的轉變為公司帶來了許多問題。
It became important to have optimal knowledge of all the customer segments.對所有客戶細分市場有最佳的了解變得非常重要。
Customized products and services were required to designed to meet the needs of each of the identified customer segments.需要定制產品和服務，以滿足每個確定的客戶群體的需求。
It became important to adopt cross selling of products and services as an important growth strategy.將產品和服務的交叉銷售作為一項重要的增長戰略變得非常重要。
It also became important to provide any time and any place reachability to the customers.為客戶提供隨時隨地的可達性也變得很重要。
The growing number of players in the market created an environment of intense competition 市場上越來越多的參與者創造了激烈競爭的環境
In order to sustain such levels of competition it became imperative for the company to adopt new strategies and identify means of securing a competitive advantage over its competitors.為了維持這樣的競爭水平，公司必須采取新的戰略，并確定確保其競爭對手的競爭優勢的方法。
Expansion of company operations across multiple geographical locations also made it necessary for GIC Re to identify means of effective monitoring and control.公司業務在多個地理位置的擴展也使得GIC Re有必要確定有效監控和控制的方法。
Expansion also increased the level of competition by adding new competitors from the new geographical locations.擴張還增加了來自新地理位置的新競爭者，從而提高了競爭水平。
Product Commoditization 產品商品化
The increase in competition was impacting the company’s profit margins.競爭的加劇正在影響公司的利潤率。
It became absolutely necessary for the company to distinguish its brand from competitors.公司將其品牌與競爭對手區分開來是絕對必要的。
Lower customer loyalty and increasing price sensitivity were also measure threats to GIC Re.降低客戶忠誠度和提高價格敏感性也是GIC Re面臨的威脅。
It was important to bring about a consolidation across the organization so as to deliver a clear value to its customers.重要的是在整個組織中進行整合，以便為客戶提供明確的價值。
Expansion of operations across multiple geographical locations made its imperative to comply with multi-national regulations.跨多個地理位置的業務擴展使得必須遵守多國法規。
MAJOR IT CHALLENGES FACED BY GIC RE GIC RE面臨的重大IT挑戰
Data Quality 數據質量
Data maintained by the organization was fragmented by the line of business, the branches, the different geographical locations etc.組織維護的數據按業務線、分支機構、不同地理位置等分散。
It was important to consolidate this data and provide high quality of product and operations related data.整合這些數據并提供高質量的產品和運營相關數據非常重要。
Process Integration 過程整合
It was important to standardize and streamline cross functional processes and develop and integrated workflow.標準化和精簡跨職能流程以及開發和整合工作流程非常重要。
The company was suffering from value leakage due to non integration of systems. 由于系統未集成，該公司遭受了價值泄露。
Legacy IT Systems 傳統IT系統
The legacy system used by the company did not reflect the change in focus from being a contract centric to customer centric insurance provider.該公司使用的傳統系統沒有反映出重點從以合同為中心向以客戶為中心的保險提供商的轉變。
Reduction of Operation Complexity 降低操作復雜性
The company used a number of applications to manage the daily activities.該公司使用了許多應用程序來管理日?；顒?。
As a result, a number of interfaces had to be monitored and managed which proved to be very difficult.因此，必須對許多接口進行監控和管理，這證明是非常困難的。
It thus became important to reduce the number of interfaces and bring about standardization across the interfaces.因此，減少接口數量并實現接口間的標準化變得非常重要。
EXPECTATIONS FROM ERP ERP的期望
Reduction in overall cost through improved efficiency and increased productivity 通過提高效率和生產率降低總體成本
Drive business innovation 推動業務創新
To a give a competitive advantage to the company over its competitors 使公司比競爭對手具有競爭優勢
Driver for business growth 業務增長的驅動力
Improve overall customer experience and satisfaction 提高整體客戶體驗和滿意度
Ensure regulatory compliance 確保法規遵從性
Support global operations 支持全球運營
Create new revenue streams for the company 為公司創造新的收入來源
Ensure growth of existing revenue streams 確?，F有收入流的增長
CHOICE OF SAP SAP的選擇
The major factors contributing to the choice of SAP are as follows:選擇SAP的主要因素如下
Integrated Enterprise platform for transacting GIC’s business 用于處理GIC業務的集成企業平臺
The company required a platform that would integrate all the processes and procedures across the enterprise.該公司需要一個能夠整合整個企業所有流程和程序的平臺
The system was required to standardize all processes and streamline set of processes across the organization rather than streamlining large number of procedures.該系統需要使整個組織的所有流程標準化，并精簡一套流程，而不是精簡大量程序。
The company expected the have an enterprise wide visibility of business operations.該公司希望在整個企業范圍內都能看到業務運營。
SAP Reinsurance solution being used by Global Industry leaders – Munich Re and Hannover Re 全球行業領導者慕尼黑再保險公司和漢諾威再保險公司正在使用SAP再保險解決方案
One of the major contributing factors to choosing SAP was the company’s biggest competitor and the global industry leader Munich Re and Hannover Re had implement SAP Reinsurance system.
Adoption of the global best practices 采用全球最佳做法
By 2005, SAP Insurance had almost all insurance service providers running it.到2005年，SAP Insurance幾乎擁有所有保險服務提供商。
SAP had in the past implemented both the insurance and reinsurance packages for multiple clients.SAP過去為多個客戶實施了保險和再保險方案。
This enabled SAP to gain an understanding of the global best practices in the prevalent in the industry.這使SAP能夠了解行業中流行的全球最佳做法。
GIC Re hoped to reap the benefits of this knowledge in their own implement of SAP Reinsurance.GIC Re希望在自己實施SAP再保險時從這些知識中獲益。
Most companies who had previously implemented ERP had strong positive experience with SAP for their insurance portfolio 大多數以前實施過ERP的公司在SAP的保險產品組合中都有很好的經驗
SAP FS-RI is an insurance solution that enables reinsurance firms, direct insurers and brokers to achieve a reinsurance process that is completely integrated and streamlined.
SAP FS-CD – Collections / Disbursements SAP FS-CD–收款/付款
SAP FS-CD is a solution designed for insurance service providers to standardize and streamline their billing and disbursement activities for their policyholders and agency holders.
SAP IM-IC (CFM) – Investment Management SAP IM-IC（CFM）–投資管理
SAP IM-IC (CFM) module provides useful tools for reporting of WBS which are in progress, PO commitments and assets that have been capitalized.
SAP FI-CO – Finance SAP FI-CO–財務
The SAP FI-CO module can be viewed as the core of the integrated SAP system as it deals with the monetary impacts on business and other modules of SAP.
SAP HR – Human Resources SAP HR–人力資源
SAP HR is the largest module implemented SAP HR是實施的最大模塊
It deals with the management of human resources and human capital 它涉及人力資源和人力資本的管理
SAP BIW – Business Intelligence SAP BIW–商業智能
SAP BIW is the business intelligence module that provides analytical, reporting and data warehousing solution SAP BIW是提供分析、報告和數據倉庫解決方案的商業智能模塊
IMPLEMENTATION CHALLENGES 實施方面的挑戰
First SAP Reinsurance (FS-RI) implementation outside Europe.在歐洲以外地區首次實施SAP再保險（FS-RI）。
First SAP FS-CD Implementation in India.在印度首次實施SAP FS-CD。
First SAP IM-IC implementation in India in an Insurance/Reinsurance environment.在印度保險/再保險環境中首次實施SAP IM-IC。
One of the few Active Reinsurers in the world using SAP FS-RI 世界上少數使用SAP FS-RI的活躍再保險公司之一
Legacy data Migration 舊數據遷移
Customisation of Reinsurance Module (FS-RI) 再保險模塊（FS-RI）的定制
Risk Manager in FS-RI (Facultative Business) had not yet been implemented even in Europe 即使在歐洲，FS-RI（臨時業務）的風險經理也尚未實施
IMPLEMENTATION HIGHLIGHTS 實施亮點
Opportunity to critically re-look the company’s business processes and practices and incorporate changes wherever required.有機會批判性地重新審視公司的業務流程和實踐，并在需要時納入變更。
Elimination of data inconsistency by correcting, validating and cleansing legacy data.通過糾正、驗證和清理遺留數據消除數據不一致。
Opportunity to streamline the organisation by adopting the global best practices in the industry 通過采用行業內的全球最佳實踐來簡化組織的機會
BUSINESS BENEFITS 商業利益
Tight integration between underwriting and technical Accounting processes thereby providing better business focus.承銷和技術會計流程之間的緊密集成，從而提供更好的業務重點。
Integrated processes eliminating almost all redundancies and inter-departmental reconciliations.整合流程消除了幾乎所有冗余和部門間對賬。
Increased automation reduced manual intervention and improved data quality.自動化程度的提高減少了人工干預，提高了數據質量。
Improved reserving process (tracking the development of outstanding loss reserves).改進了準備金流程（跟蹤未償損失準備金的發展）。
FINANCIAL & STRATEGIC BENEFITS 財務和戰略利益
SAP allowed visibility of all assets SAP允許查看所有資產
Standardized evaluation of all assets were achieved 實現了所有資產的標準化評估
Daily updates to the investment portfolio enable the company to achieve integrated investment management 投資組合的每日更新使公司能夠實現綜合投資管理
Effective real time risk analysis 有效的實時風險分析
TOTAL COST OF OWNERSHIP 總擁有成本
95 % of the company’s requirements were met by th standard solution offered by SAP and minimal customization was required
OPERATIONAL BENEFITS 運營效益
The operation benefits as evaluated by the company after two years of implementation are as follows:實施兩年后，公司評估的運營效益如下
KEY PERFORMANCE INDICATORS (KPI) 關鍵績效指標
Time to measure performance 衡量績效的時間 -70%
Time to plan for new projects and activities 計劃新項目和活動的時間 -30%
Time to performance market risk analysis 按時完成市場風險分析 -80%
Efforts to map sources of risk 繪制風險來源圖的努力 -80%
Reporting Flexibility 報告靈活性 +90%
Quality of Reports 報告的質量 +80%
Quality of Portfolio evaluation 投資組合評估質量 +90%
Quality of transaction mapping 事務映射的質量 +90%
FUTURE PLANS 未來計劃
Up gradation from SAP R/3 Version 4.7 to SAP ECC 6.0 platform 從SAP R/3 4.7版升級到SAP ECC 6.0平臺
Connecting offices in Moscow, Malaysia and South Africa to the upgraded ERP network
General Insurance Corporation of India has derived significant benefits from implementation of SAP Reinsurance. From this case it is evident that SAP has the potential of being a measure source of improved efficiency and competitive advantage for insurance service providers.
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